WHERE DO WE DELIVER?
We provide shipping all over the UNITED KINGDOM .
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HOW MUCH DOES SHIPPING COST?
We offer Free shipping on all orders.
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HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, merchandise is produced and shipped from our facility
- Handling time: 1-2 business days (Monday-Friday).
- Transit time: 2-4 days business days (Monday-Friday).
- Order cutoff time: 6:00pm (GMT) Greenwich Mean Time (London).
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@ellisnz.com with your name and order number, and we will look into it for you.
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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers.
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Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@ellisnz.com
with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy.
If you have any further questions, please don’t hesitate to contact us at
support@ellisnz.com
would be happy to help
Any questions or legal issues with respect to this agreement should be addressed to:
ELLISNZ LTD Contact Information:
Reach us by email: support@ellisnz.com
Or call us at: +1 (201)-409-9049